Return Policies

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Eligibility for Returns:

Only items that are in new, unused condition and in their original packaging are eligible for return.
Customized or personalized items cannot be returned unless they are found to be defective or damaged upon receipt.

Timeframe for Returns:

You may initiate a return within 7 days from the date of delivery or pickup of the furniture items.
Any requests for returns made after this period may not be accepted.

Return Process:

To initiate a return, please contact our customer service team via phone or email.
You will be required to provide your order details and reason for the return.
Our team will guide you through the return process and provide you with a return authorization number (RAN) if the return is approved.

Return Shipping and Handling:

Customers are responsible for the cost of return shipping and handling.
Please ensure that the items are securely packaged to prevent damage during transit.
We recommend using a trackable shipping method to ensure safe delivery of the returned items.

Inspection and Refunds:

Once the returned items are received and inspected, we will notify you of the status of your refund.
If the items meet the return eligibility criteria, a refund will be issued to the original method of payment within 7-10 business days.
Refunds will be processed for the cost of the returned items minus any applicable restocking fees, shipping charges, or damages incurred.

Exclusions:

The following items are not eligible for return:
- Clearance or sale items
- Used or damaged items not caused by transportation or manufacturing defects

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
We may request photographic evidence of the damage or defect to expedite the resolution process.

Customer Satisfaction:

At Moment Rentals we value your satisfaction and strive to resolve any issues promptly and professionally.
If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team for assistance.

By renting furniture from [Company Name], you agree to abide by the terms and conditions outlined in this return policy. We appreciate your cooperation and look forward to serving you again in the future.

Moment Rentals

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